Offer flawless delivery. Create loyal customers. Repeat.
Connect your own fleet, or tap into the OneRail platform for:
- Guaranteed on-time delivery
- 100% quality assurance
- Control Tower visibility for you and your customer
- Expanded delivery radius
- End-to-end branding
- Real-time net promoter score for CX feedback
Headquartered in Columbus, Ohio, PetPeople is a pet supply retailer focused on high-quality natural foods.
The company leverages OneRail to carry out E-Commerce deliveries for all customers throughout its 75 U.S. stores.
PRIOR TO ONERAIL:
PetPeople’s previous courier solution resulted in failed deliveries, and no guarantee of quality assurance. Couriers were not able to cover as wide of a delivery radius for PetPeople customers.
TODAY, WITH ONERAIL:
PetPeople launched with over 150 deliveries per day. In just one month, deliveries have increased 11.7 percent, or 2x initial projections, welcoming more customers to the convenience of home delivery, including those previously outside the delivery area. To date, PetPeople has utilized 10 different courier entities on more than 3,029 deliveries — with 100% SLA compliance.
“What’s most impressive about OneRail is their team immediately understood the importance of going live in all our stores in advance of the holiday season — not just for sales, but for customer experience,” said PetPeople Director of Business Development Glenn Klava. “They were easy to work with throughout this entire process.”
Through OneRail, PetPeople increased their delivery capabilities to now offer:
- Delivery radius up to 20 miles
- 100% SLA compliance
- Delivery of big and bulky items
- Peace of mind for the highest-quality CX
- Live net promoter scores to rate courier performance
OneRail’s national Logistics Partner Network is unmatched among last mile delivery solutions, with more than 8.2 million couriers across 220 major U.S. cities. Three additional pet supply chains have contacted OneRail to inquire about solutions to serve them.