Offer flawless delivery. Create loyal customers. Repeat.
Connect your own fleet, or tap into the OneRail platform for:
- Guaranteed on-time delivery
- 100% quality assurance
- Control Tower visibility for you and your customer
- Expanded delivery radius
- End-to-end branding
- Real-time net promoter score for CX feedback
Michigan-based Premier Pet Supply has been a family-owned-and-operated pet supply retailer for over 30 years. The company leverages OneRail to carry out e-Commerce deliveries for its stores throughout Metro Detroit.
PRIOR TO ONERAIL:
Premier Pet Supply struggled to keep pace with mounting e-commerce orders. It needed a dependable, scalable same-day shipping solution. In-store team members were carrying out all deliveries individually, with the company assuming liability and risk for the in-house team’s personal vehicles, racking up 280,000 miles over two years.
TODAY, WITH ONERAIL:
Premier Pet is now able to keep their brand promise, in-store and out, and deliver a cohesive customer experience. By eliminating the need for in-house deliveries, Premier Pet team partners could return to the floor, managing the business and interacting with customers and their humans.
OneRail also provided Premier Pet with a way to maintain the safety of their deliveries, some of which included fresh or frozen pet foods and treats, and to be able to do so round the clock. OneRail’s unified approach not only provided the company with significant savings, it also eliminated the hassle of extensive coding and ongoing maintenance of building an in-house system for connecting to couriers.
After implementing OneRail, Premier Pet has experienced the following:
- $60K direct annual labor cost savings from workers returning to store
- $10K annual wear-and-tear cost savings on company-owned vehicles
- 10% more deliveries due to a widely scalable delivery network
Through OneRail, Premier Pet increased their delivery capabilities to now offer:
- 50% larger delivery radius
- 100% SLA compliance
- Delivery of big-and-bulky items
- Peace of mind for the highest-quality CX
OneRail’s national Logistics Partner Network is unmatched among last mile delivery solutions, with more than 12 million drivers across 350 major U.S. cities.