A Guide to Evaluating Delivery Management Software

Speed, efficiency and customer satisfaction — three pillars that define success in today’s e-commerce-driven world. As the last mile delivery market continues to evolve, the demand for cutting-edge delivery management software has never been higher. 

Delivery management software is a digital powerhouse designed to orchestrate the complex processes and operations that come with running a courier service, deliveries or a private fleet. These tools empower businesses to efficiently manage orders, track deliveries in real time, optimize routing and maintain seamless customer communication. By embracing advanced delivery management software, couriers and fleets can boost productivity, slash operational costs and increase customer satisfaction.

In this guide, we will explore the ins and outs of delivery management software, identify must-have features and lay out a roadmap for evaluating the perfect solution for your business. Our case study, OneRail Driver, will serve as an example of a reliable, industry-leading software solution that can transform your delivery operations and put you on the fast track to success.

What Is Delivery Management Software? What Does It Do?

Delivery management software serves as a centralized platform that streamlines every aspect of the delivery process, from order placement to final delivery. Integrating multiple functions into a single user-friendly interface enables businesses to efficiently coordinate their resources, monitor performance and make data-driven decisions. 

Key features of delivery management software include:

  • Order management – Consolidate and manage incoming orders from various channels, helping dispatchers allocate resources more effectively to avoid potential bottlenecks.
  • Route optimization – Generate the most efficient delivery routes, taking into account factors like traffic, distance and time windows, to reduce fuel consumption and maximize driver productivity.
  • Real-time tracking – Monitor delivery progress to provide both dispatchers and customers with up-to-date status information and ETAs for their packages.
  • Customer communication – Facilitate seamless communication between customers and drivers, ensuring timely notifications, easy rescheduling and faster issue resolution.
  • Analytics and reporting – Collect and analyze data to identify trends, monitor KPIs and improve operational efficiency, enabling businesses to make informed decisions and continuously optimize processes.

In a market where every minute counts, a robust delivery management system helps companies stay ahead of the competition and deliver exceptional customer experiences.

Types of Delivery Management Software

Delivery or courier management software comes in several forms to suit the specific needs of delivery and courier businesses. There are three main delivery management software options, and understanding the differences between them is important when choosing the right solution for your business.

1. Independent Software

A dedicated solution specifically designed for managing delivery operations. It operates independently of other systems, meaning it does not integrate with existing software or platforms.


  • Focused functionality: Designed exclusively for delivery operations, it often includes features tailored to meet the unique industry requirements.
  • Easier implementation: Since it does not require complex integrations with existing systems, installation may be simpler than other options.


  • Limited scalability: May not scale easily with your growth goals, as it lacks integration with other systems and requires manual data transfers and updates.
  • Higher long-term costs: Ongoing vendor updates and support requirements can become more costly in the long run. 

2. Integrated Software

Designed to work with existing business systems, like an ERP or CRM, this solution enables a more cohesive and streamlined approach to managing your delivery operations by syncing data across multiple systems.


  • Seamless data sharing: Allows for automatic data exchange between systems, reducing manual data entry and the potential for errors.
  • Improved efficiency: By connecting multiple systems, it helps businesses optimize processes and make data-driven decisions across the entire organization.


  • Complex implementation: Integrating the software with existing systems may require additional resources, time and expertise.
  • Compatibility issues: The software must be compatible with current systems, which may limit your options when choosing a solution. 

3. Cloud-based Software 

Hosted on a remote server and accessed via the internet, this solution eliminates the need for on-premises hardware and software installation. This is typically offered as a Software as a Service (SaaS) model, with subscription-based pricing.


  • Scalability: Easily scales with your business, allowing you to add or remove features and users as needed.
  • Lower upfront costs: With no need for hardware or software installation, it often comes with lower up-front costs and a flexible subscription model.
  • Automatic updates: Since the software is continuously updated by the provider, you always have access to the latest features and security patches.
  • Remote access: Access your delivery management system from anywhere, using any device with an internet connection, providing increased flexibility and mobility.


  • Connection dependency: As it relies on internet or cellular access, any connectivity issues may impact your ability to use the system.
  • Data security concerns: Storing sensitive data on remote servers may raise security concerns, although reputable providers offer robust data protection measures.

Each type of software offers distinct advantages and challenges, so when evaluating delivery management software, it’s essential to consider your unique needs, existing systems and future growth plans.

Checklist for Delivery Management Software

Choosing the ideal courier management software for your business can be daunting. This checklist of essential features to consider when evaluating solutions makes the process easier. These features will help you streamline your operations, improve efficiency and enhance the overall delivery experience for your customers.

  1. Fast driver onboarding: Speed up the process of getting new drivers up and running by quickly registering and training them on how to use the system.
  2. Training & documentation: Ensure the software provides comprehensive training materials and documentation, allowing your team to utilize the platform effectively.
  3. Instant driver capacity: Monitor and manage driver availability in real time to ensure optimal allocation of resources and delivery assignments.
  4. Route optimization: Automatically generate the most efficient routes for drivers, considering factors such as distance, traffic and delivery windows.
  5. Real-time tracking: Enable dispatchers and customers to track delivery statuses, providing up-to-date ETAs.
  6. Automated dispatch and exceptions management: Streamline delivery assignments and manage any exceptions or issues that may arise during the delivery process, in real time.
  7. Delivery notifications: Keep customers informed with timely white-labeled notifications regarding their delivery status, including estimated arrival times and updates on any delays.
  8. Proof of delivery: Collect and store digital proof of delivery, such as signatures or photos, to confirm successful deliveries and help resolve potential disputes.
  9. Reporting and analytics: Analyze delivery data to identify trends, monitor performance, and optimize operations, enabling continuous improvement and data-driven decision-making.
  10. Integration with other systems: Ensure the software can seamlessly integrate with your existing systems, such as ERP or CRM platforms, for a unified and efficient workflow.
  11. Mobile app: Provide drivers with a user-friendly mobile app that allows them to access essential features, manage their tasks and communicate with dispatchers and customers while on the go.

Finding the Right Fit: Evaluating Delivery Management Software

Choosing the best delivery management system for your business can significantly impact your operations and customer satisfaction. To ensure you make the right choice, consider the following steps during the evaluation process:

Identify Unique Business Goals and Requirements

Begin by assessing the organization’s needs and objectives. Determine the features and capabilities that are most important for day-to-day operations, such as route optimization, real-time tracking or system integrations. Understanding your unique requirements helps narrow down your options based on how software solutions align with your goals.

Research and Compare Multiple Options 

Conduct thorough research on various delivery management software providers, comparing features, pricing, system compatibility and customer reviews. Create a shortlist of potential solutions and evaluate them based on how well they meet your minimum requirements. 

Request Demos and Free Trials

Before committing to a software solution, schedule a live demo or take advantage of free trials to gain hands-on experience with the platform. This will help you determine if the software is user-friendly, offers the features you need and supports your existing operational workflows.

Consider Customer Support and Training Resources

Effective customer support and training resources are crucial for successful delivery management software implementation. Assess the level of support offered by the provider, including their availability and response times. Additionally, ensure that the vendor offers comprehensive training materials, such as tutorials and webinars, to help your team get up to speed with the software quickly.

Smooth Sailing: Implementing Delivery Management Software

The early stages of delivery management software implementation are crucial to realizing long-term benefits for your organization. These steps help facilitate the seamless integration of the new software into your existing workflows:

  • Properly integrate with existing systems – Ensure the delivery management software works with existing ERP, CRM or e-commerce platforms. This enables automatic data synchronization and streamlined communication, reducing the risk of errors and improving operational efficiency.
  • Train staff on the software – Invest time and resources in properly training your team with vendor-provided tutorials or webinars. A well-trained staff can maximize the software’s capabilities and contribute to a smoother implementation process.
  • Establish clear rules and procedures – Clear guidelines and procedures for using the software help maintain consistency and reduce confusion for the organization. This should include how to handle exceptions, customer communication protocols and reporting requirements. 
  • Regularly optimize and monitor the system – Continuously monitor the software’s performance and gather feedback from your team to identify areas for improvement. Leverage the reporting and analytics features to analyze trends, identify bottlenecks and optimize your delivery operations. 

With the right approach and attention to detail, launching a new delivery or courier management software can revolutionize delivery processes and propel your business to new heights. Partnering with the right system provider can accelerate these benefits and drive near-immediate returns. 

OneRail Driver: A Comprehensive Delivery Management Solution 

OneRail Driver is a best-in-class delivery management system that combines powerful features with an intuitive user interface to help businesses optimize courier operations. Considered a Category-of-One solution, OneRail Driver combines the benefits of an easy-to-use standalone software that fully integrates with other systems via a light, cloud-based footprint. 

Designed to tackle the unique challenges of last mile delivery, OneRail Driver provides a comprehensive solution that streamlines workflows, enhances communication and boosts customer satisfaction, enabling your business to excel in today’s competitive last mile market.

OneRail Driver’s Industry-Leading Features

  • Fast driver onboarding: Geofencing and automation make it easy to get drivers up and running, with limited in-app time.
  • Advanced route optimization: Generate the most efficient routes for drivers, taking into account various factors such as distance, traffic and even weather.
  • Real-time tracking: Get a real-time view of where deliveries are along the fulfillment journey, available anytime to all stakeholders.
  • Automated dispatch: Utilize OneRail Driver’s Smart-Matching API to right-size each delivery with the best-fit courier and service levels at the best price. 
  • Seamless integrations: World-class integrations connect seamlessly, offering communication and visibility across fulfillment processes with minimal disruption to current workflows. 
  • Comprehensive reporting and analytics: Get the data you need to make strategic decisions about your delivery ops moving forward, including market data, NPS scores, on-time rates and more.
  • Robust mobile app: Equip drivers with a user-friendly mobile app that allows them to manage deliveries, upload proof of delivery and communicate with dispatchers and customers on the go.

OneRail Driver sets the benchmark as the premiere last mile delivery software, packing robust features, user-friendly interfaces and adaptability to a diverse range of business needs. But where OneRail Driver truly shines is in its unique capability to scale your operations and unlock more revenue potential: It provides extreme scalability, backed by a vast courier network, seamless integrations and a 24/7 Exceptions Assist™ team, ready to expand your delivery capabilities and propel your business growth.

Ready to experience unrivaled scalability and growth? Sign up for a free trial of OneRail Driver today and start your journey to becoming an industry leader. OneRail Driver isn’t just a software solution; it’s your gateway to efficient, cost-effective and competitive delivery operations.

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